How to order

You want to place your first order at castinfo and open a customer account?

Welcome!
Please fill in the registration form at "Registration/Login" at castinfo.de. We will then check your registration and get in touch with you by e-mail (monday-thursday between 8:30 a.m. and 5 p.m, on friday between 8:30 a.m.-3 p.m.). If you don’t receive any message from within 48 hours (with the exception of Sundays and public holidays), please call us. We will be glad to hear from you.

We check whether you already have a customer number at cast and what purchasing terms (prices and conditions of payment) have been agreed. Then we file the same conditions on your castinfo.de account.

We only supply professional users, theatres, clubs and other institutions.

Purchasing process at castinfo.de
You have sent off a purchase order and received an e-mail from castinfo as confirmation of receipt. Your order is then checked and you receive an order confirmation by e-mail. This may take some time because the plausibility, the availability and, if necessary, the credit standing is reviewed by our Team.

Payment of your castinfo.de purchase order
At castinfo.de, cast customers pay on the conditions of payment agreed between you and us (direct debit, invoice, advance payment). New customers have the option to pay in advance. Should you wish to change the mode of payment after your first order, please get in touch with us. A change can be made in the short term, provided your credit standing is acceptable.

In the event that your creditworthiness deteriorates, this will have an effect on the mode of payment at castinfo.de. Please speak to our accounting department in such cases to ensure that our good business relations continue in future. cast Accounting Dept.: +49 2331-69150-70.

Shipment of your cast purchase order
cast always ships goods using the best possible dispatch route.

Whenever you have special requests where lead times or delivery dates are concerned, please advise us of this separately. Our Customer Service Team will always have an open ear for your wishes.

Return delivery/damage/complaints

1. Damage during shipment

Damage to the outer packaging must always be reported to the freight forwarder / parcel service immediately on receipt and noted on the shipping order. Receipt should only be acknowledged under reserve, indicating the assumed damage.

Please unpack your consignment immediately on receipt and check the contents for:

• Damage
• Completeness
• Function

Transport damage of this kind can only be acknowledged if reported to the delivery agent within 24 hours.

Please contact us immediately at Tel.: +49 2331-69150-0

We will then advise you how to proceed. Damaged goods should not be utilised, disposed of, rented out, repaired or re-sold. The defective packaging should be kept until further notice.

2. Complaints/return delivery

If you have a complaint or a shipment you want to return, please call us BEFOREHAND. A return delivery should only be carried out using our cast returns form.

Please note:

• The cast returns form must be filled in and attached to / enclosed with the shipment
• Please write the number of the return delivery note in an easily visible place on the outside of the package
• The goods should be properly packed by the customer.

In the case of unpaid return shipments, we reserve the right to refuse acceptance of delivery.